✅ How to Connect With Your CSM
All call scheduling now goes through PodPitch’s Support Call Interceptor, which helps diagnose your issue so you get faster, more accurate support.
1. Go to the Home Page
Click Home in the dashboard.
2. Click “Get Live Help”
This opens the new guided support process.
3. Complete the 4-Step Support Flow
You’ll be prompted to:
Describe what you need help with
Select urgency
Answer two dynamic follow-up questions
Review instant help from Finn
After that, you’ll see the option to schedule a call.
4. Book Your Call
Choose a time that works for you.
5. Meet Your Dedicated CSM
The Customer Success Manager who leads your call becomes your ongoing CSM for long-term support.
💡 Why This Helps
Consistent support from one CSM
They learn your clients, tone, and goals
Easier strategic guidance
No repeating information to multiple team members
❓ Need Help Scheduling?
Just click Get Live Help inside your dashboard — we’ll guide you.