🔌 1. Email Disconnected or Needs Reauthorization
Your campaign requires an active, connected email inbox to send pitches.
Why does this happen?
Your email password was changed
Permissions expired (common with Gmail/Outlook)
The connection was manually removed
How to fix:
Go to Settings → Connected Emails / Mailboxes and reconnect your inbox.
👤 2. No Active Profile with a Seat
Each campaign must have an active profile assigned with a valid subscription (seat).
Why this happens?
The profile was removed or swapped
The seat was removed or expired
A new profile was added, but not assigned a seat
How to fix:
Go to Profiles → Subscriptions column → “Add Podcast” (or relevant product) to assign a seat.
⏸️ 3. Subscription Paused (Database Access Mode)
If your account is paused, all outreach stops automatically.
What this means:
Campaigns become read-only
No new emails or follow-ups are sent
Account is in Database Access Mode ($19.99/month)
How to fix:
Reactivate your subscription to resume sending.
⚙️ 4. Campaign Set to “Off”
Your campaign may simply be turned off.
How to check:
Go to Campaigns
Open your campaign
Check the toggle in the top right (Off / Manual / Smart)
Switch it to Manual or Smart to resume sending.
✉️ 5. Missing or Incomplete Email Setup
Campaigns can pause if required fields aren’t set properly.
Common issues:
No subject line added
Templates not applied correctly
Emails are not rewritten after changes
How to fix:
Open your campaign
Check your templates
Click Rewrite Emails to apply updates
🚨 6. Sending or Deliverability Issues
To protect your inbox reputation, sending may be paused if there are risks.
Examples:
Email provider temporarily restricted your account
Sending limits exceeded
Authentication issues (DKIM/SPF not set properly)
What to do:
Reconnect your email and reduce sending volume if needed. If the issue persists, reach out to support.
🧠 Good to Know
Pausing a campaign does not delete anything:
Your pitches stay saved
Your progress is محفوظ
You can resume anytime once the issue is resolved
✅ Still stuck?
If you’re not sure why your campaign paused, reach out via chat and we’ll take a look for you.