✅ When Refunds Are Issued
We may issue refunds in cases such as:
Billing errors (duplicate charges, incorrect amounts)
System issues that prevented you from using the service properly
Approved cases under our Satisfaction Guarantee (only if the promotion was active at the time of purchase)
Refunds aren’t typically issued for change of mind or unused time unless stated otherwise in a promotional offer.
📅 When to Request
Refund requests must be submitted within 30 days of the original charge.
Simply reach out to us using:
The chat in your dashboard
Emailing our Support Team
Please include:
The email on the account
The date of the charge
A short description of the issue
🔎 What’s Not Refundable
The following items are non-refundable unless specifically stated at purchase:
Digital downloads
Completed manual services
Custom work or concierge services
Any service marked non-refundable at checkout
⏱ How Long Refunds Take
Refunds are processed within 7–10 business days once approved.
You’ll receive an email confirmation as soon as it has been submitted.
🌟 Need Help?
Just message us in the chat. We’ll review your request and support you every step of the way.