🎓 Onboarding & Support Calls
If you ever need help with:
Setting up your account
Creating or optimizing campaigns
Improving targeting, keywords, or Smart Mode
Understanding campaign settings
Troubleshooting issues
Strategy or best practices
You can book a call directly through your dashboard.
🔄 NEW: PodPitch Call Interceptor (Live Help System)
To get you help faster and more accurately, we’ve introduced the PodPitch Call Interceptor — a smart guided flow that appears when you click any “Call” or “Live Help” button across the platform.
📍 Buttons Now Using the Call Interceptor
These buttons now route through the new support experience:
“Schedule a Free Call” inside the Buddy widget
“Get Live Help” (top-right of your dashboard)
“Live Help” inside campaign pages
Instead of immediately opening the call calendar, you’ll now be guided through a short, helpful assistance flow.
🧭 How the New Call Interceptor Works
When you click any call/support button, you’ll follow a simple 4-step flow:
1️⃣ State What’s Going On
You’ll type a short summary of your issue or question.
2️⃣ Choose Your Urgency Level
This helps us triage and prioritize support properly.
3️⃣ Smart Follow-Up Questions
Our PodPitch Brain asks two dynamic questions based on your previous answer — helping us diagnose the issue immediately.
4️⃣ Instant Help From Finn
Finn then provides:
Step-by-step instructions
Troubleshooting guides
Relevant articles
Direct answers
This resolves many issues instantly, without needing a call.
✨ After That, You Choose What to Do Next
You’ll have three options:
Continue in chat if you still need help
Close the flow
Schedule a call if you'd still prefer one
This ensures you always get fast answers — and only book a call if necessary.
💡 Why This Matters
Support shouldn’t be slow or confusing. The Call Interceptor ensures:
✔ Faster troubleshooting
✔ More accurate help
✔ Less back-and-forth
✔ Only booking a call when truly needed
It’s designed to make your support experience smoother, clearer, and more helpful.
📞 Need Help Right Now?
Click Get Live Help, Call My Buddy, or Live Help inside any campaign — and the Call Interceptor will walk you through the fastest path to a solution.
We’re here to help you every step of the way!